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Return Policy

Returning your product because you’ve changed your mind

Please return your item unused and in original condition (including all labels and tags and including your order number) with proof of purchase within 14 days, and once received and checked we will issue  a full refund.

All return requests for change of mind must be made within 14 days of the date you received the item.

Return address

Instant Brands UK

Unit 5 Hersham Farm Business Park

Longcross Road


KT16 0DN

Returning a faulty item

If your product develops a fault please contact us with proof of purchase and a short explanation of issue.

Send us an email at explaining the problem and include the following information:

  • Why you want to return the item, including photos or video of the problem
  • Your Order ID
  • Your name, address, e-mail address and daytime phone number

Costco Exclusive Duo SV  – This is an exclusive cooker to Costco due to the exclusivity all requests for returns should be made directly to point of purchase.

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