FREE Standard Delivery
All Standard Delivery parcels are sent via DPD courier service we aim for this to take between 2-3 working days to arrive. Unfortunately we have been affected by delays in shipping and we apologise for any delays you might experience. If you have not received your delivery after 7 working days, please contact UKsupport@instantbrands.com FREE Standard Delivery applies to the majority of UK mainland postcodes.
*Please note: If purchasing an accessory within the same order as an Instant Pot or Air Fryer, items will be delivered as two separate parcels. Accessories are sent via Royal Mail.
Returning your product because you’ve changed your mind
You can return your item unused and in original condition (including all labels and tags and including your order number) with proof of purchase within 14 days, and once received and checked we will issue a full refund.
All return requests for change of mind must be made within 14 days of the date you received the item. Please contact firstname.lastname@example.org to arrange the return.
Returning a faulty item
If your product develops a fault please contact us with proof of purchase and a short explanation of issue.
Send us an email at email@example.com explaining the problem and include the following information:
- Why you want to return the item, including photos or video of the problem
- Your Order ID
- Your name, address, e-mail address and daytime phone number
Costco Duo SV – This is an exclusive cooker to Costco, due to the exclusivity all requests for returns should be made directly to point of purchase.